I need a device quickly. How long does an order take?
Small orders will be shipped out same day. We ship to locations within the EU in 2 days, the US in 3 days and to Asia within 4 days.
Why hasn't my device reported for the last couple days?
The device needs a cellular network to send the data it has recorded. Cellular networks are not available on high seas or in remote areas.
I have a very special use case and I need a configuration which exactly fulfills my needs. Can you help?
Yes, sure. Our Tech-team is happy to help and advise you with the optimal configuration and setup of alerts and notifications. There are plenty of possibilities and we will find the best
possible setup for you.
I want to track my containers and supply chains, but I don't know how I can organize the logistics of the devices and the return.
We will develop a concept with you based on your data. Either we organize the device logistics or we involve our partners so that there is an optimal tracking fleet for your purpose with an
efficient utilization rate.
All my trackers are on the same vessel / train but they show different locations. Why is this?
Every sensor follows its individual schedule. It can happen that the trackers send their data at different times and this might look like that the train is split. Please compare the timestamp
of the last data. Ask us if you need further assistance
Disclaimer of Liability. Kirsen Global Security GmbH reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided.
Liability claims regarding damage caused using any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected.
All offers are not-binding and without obligation. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the
author without separate announcement.
Applicable Law. The processing of your data is conducted in accordance with the E.U. GDPR.
2. Referrals and links
The author is not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site from
viewing those pages. If any damage occurs using information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages. Furthermore, the author
is not liable for any postings or messages published by users of discussion boards, guestbooks or mailing lists provided on his page.
The author intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object.
The copyright for any material created by the author is reserved. Any duplication or use of objects such as images, diagrams, sounds or texts in other electronic or printed publications is not
permitted without the author's agreement.
4. Legal validity of this disclaimer
This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual terms of this statement are not legal or correct, the content or validity
of the other parts remain uninfluenced by this fact.
a. Contact for Data Security according to GDPR is Kirsen Global Security GmbH, Geneststr. 5 in 10829 Berlin. Email to firstname.lastname@example.org
b. Your contact details are saved in case you use our tracking and tracing service. We save your data for accounting reasons and for the purpose of keeping you up to date what your goods are doing. In
brief: We only use your data for fulfilling our service for you. We do not use your data for any different purpose.
c. We do not share your data with any 3rd party.
d. Data Processing: We are processing your data in Germany and the EU. Some of our services are hosted on Amazon Web Services ("AWS") and Hetzner Online GmbH ("HO"). AWS is a US based company. Due to
technical reasons, updates on the technical infrastructure may occur. AWS is certified after the EU-US Privacy Shield which confirms that the data protection guidelines provided by AWS is enough for
fulfilling EU Standards.
e. We store your data if necessary, to fulfill our business relation. If our business relation ends, we continue to save your data on records which are needed to fulfill statutory storage obligations.
f. You have the right at any time to receive a record of all data saved by our company. You can request to delete all your data at anytime. If legal provisions disallow us to delete your data we will
only use your data for the purpose of fulfilling these statutory storage obligations.
Terms & Conditions
Kirsen Global Security – Terms and Conditions of Kirsen Products (as of March 2020)
These terms and conditions of Monitoring products apply to all such agreements signed by Kirsen Global Security GmbH ("Kirsen"). By signing of any such agreement Customer agrees to the terms
and conditions that appear below.
1. Scope. Kirsen and Customer desire for Customer to obtain Kirsen products and services.
2. Definitions. The following terms shall have the following meanings:
"Period" means the agreed period commencing with the Effective Date. The Period may be extended by written agreement of the parties.
"Documentation" means user guides, installation guides, instructions, notes, and manuals concerning the Equipment and/or Software, in printed or electronic format.
"Equipment" means the equipment that is being supplied to Customer by Kirsen.
"Products" means the Equipment, Software, and Documentation.
"Software" means the software programs, whether stand-alone or bundled, in machine-readable object code form, that are supplied or made available to Customer by Kirsen as described in the specific
MONITORING PRODUCT use agreement.
"Hardware" means the devices or the equipment.
(a) Limited License. Customer has a limited license during the Contract Period to use the Products.
(b) Return of Products. Upon expiration of the Contract Period or the termination or expiration of this Agreement, Customer shall return to Kirsen all Products. Excepted from return
is purchased equipment. Purchased equipment is not due for return. Purchased equipment can be returned to Kirsen for sustainable disposal anytime.
(c) Sale. This Agreement grants Customer a license only. Title to Products shall remain with Kirsen.
(e) Reverse logistics. Customer agrees to bear any, and all expenses associated with handling, mounting, demounting, and shipping of the Kirsen equipment.
(a) Specification of Kirsen product functionalities.
After installation and activation of the product (tracking unit), the unit will collect and send data according to the parameter settings that have been chosen on the dashboard. Recommended values
will be used as default. The customer understands that changing the update times will automatically lead to corresponding battery lifetime modifications.
Every product has its specific functionalities, and those functionalities can be used and the respective sensor recording can be optimized to provide the customer with the best possible configuration.
Please be aware, that higher communication rates and high frequency collection of GPS and sensor data also cause higher battery consumption.
Transmission of data to the Dashboard happen as specified if cellular coverage is available at the time of the transmission.
Standard transmission of data to the WebTerminal happens as specified above if cellular coverage is available at the time of the transmission.
The customer can change the transmission and sensor update times via the Webterminal. Recommended values, as specified above, will be used as default. The customer understands that changing the update
times will automatically lead to corresponding battery lifetime modifications.
(b) Route of monitored containers. The route is chosen by Customer.
The equipment can only communicate with the WebTerminal, if there is a stable GPRS connection available. GPRS communication exists as of today in the following countries due to political instability,
unavailability of GPRS network, or absence of GPRS connectivity agreements with local mobile phone companies:
Afghanistan, Albania, Algeria, Andorra, Anguilla, Antigua, & Barbuda, Argentina, Armenia, Aruba, Australia, Barbados, Belarus, Bermuda, Bosnia Herzegovina, Brazil, British Virgin Islands,
Bulgaria, Cambodia, Canada, Cape Verde, Cayman Islands, China, Peoples Rep of, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Egypt, Estonia, Faroe Islands,
Finland, France, Germany, Gibraltar, Greece, Grenada, Guatemala, Guyana, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kenya, Kuwait,
Kyrgyzstan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mauritius, Macau, Macedonia, Malaysia, Maldives, Malta, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro,
Montserrat, Morocco, Mozambique, Myanmar, Netherlands, New Zealand, Nigeria, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, San
Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & The Grenadines, Suriname, Sweden, Taiwan,
Tajikistan, Tanzania, Thailand, Trinidad-Tobago, Turkey, Turks &Caicos, Uganda, UK, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vietnam
Prices are only valid for a healthy mix of countries and are subject to renegotiation in case of usage in countries with too high communication rates.
(d) WebTerminal & API availability. The Kirsen web platform ("WebTerminal") and API is generally available around the clock 24/7/365. The Kirsen servers are regularly and
carefully backed up. However, for technical reasons, no guarantee can be made to ensure that the WebTerminal is available at any time or at a certain time. No guarantee can be made in the event of
possible malfunctions, interruptions or breakdown of the WebTerminal. The WebTerminal is a part of the Product unless otherwise specified in the use agreement.
5.Intellectual Property. Customer acknowledges and agrees that Kirsen owns all rights, title and interest, including but not limited to copyright, patent, trade
secret, and all other intellectual property rights, in the Product. Customer shall not (a) adapt, alter, disassemble, modify, decompile, or reverse-engineer the Products, (b) obfuscate, remove or
alter any of the trademarks, trade names, logos, patent or copyright notices, confidential or proprietary legends or other notices or markings on or in the Products, or (c) add, or permit any third
party to add, any markings, notices or legends to the Products modify, disassemble, Products or Software, nor may Customer copy Documentation. The results of Customer's use, testing and/or evaluation
are confidential information of Kirsen and the Customer, and may not be disclosed to third parties by either the Customer or Kirsen without prior notice of the other party.
6. Export Control Laws. All Products and technical data delivered under this Agreement are subject to German and local export control laws and may be subject to
export or import regulations of other countries. Customer agrees to comply strictly with all such laws and regulations and acknowledges that it has the responsibility to obtain such licenses to
export, re-export or import as may be required after delivery to the Customer. Kirsen shall provide Customer all information it reasonably requests for Customer to comply with all such laws.
7.Disclaimer of Warranty. Products are provided on an "AS IS" basis, and Kirsen hereby disclaims and makes no warranties, expressed or implied, including any and all
warranties of merchantability, fitness for a particular purpose, non-infringement, non-interference, and accuracy of the products.
8.Limitation of Liability. Except for Kirsen's gross negligence or willful misconduct, Kirsen shall not be liable or obligated under this Agreement in any manner for
any exemplary, special, punitive, indirect, incidental or consequential damages of any kind (including any loss of data or lost profits) regardless of the form of action, whether in contract, tort,
strict product liability, or otherwise, even if informed of the possibility of such damages in advance. Except for Kirsen's gross negligence or willful misconduct, the aggregate liability of Kirsen
under or for breach of this Agreement for any cause whatsoever shall not exceed two thousand five hundred Euro (€ 2,500.00).
9.Indemnification of Kirsen. Customer will indemnify Kirsen for any liabilities resulting from any use of Products by Customer in violation of this Agreement,
provided Kirsen: (a) gives prompt written notice of the claim to Customer; (b) provides Customer control of the defense and settlement of the claim; and (c) provides assistance to Customer, at
10. Governing Law. German law governs any action related to this Agreement, with the exception of any choice of law provisions. The United Nations Convention on
Contracts for the International Sale of Goods does not apply. The parties submit to exclusive jurisdiction of Berlin for any disputes relating to this Agreement.
11.Notice. All notices, invoices, payments, deposits and other documents and communications shall be in writing and delivered in person, by nationally recognized
overnight courier service, or by certified mail, return receipt requested, or by facsimile, at the address designated below, or at such different addresses as may be designated by either party by
written notice to the other party, and shall be deemed delivered upon receipt.
12.Entire Agreement. The agreement between Kirsen Global Security GmbH and customer is the parties' entire agreement relating to their subject matter, and any and
all written or oral agreements previously existing between the parties pertaining to such subject matter are therewith superseded